Tiffany & Co.
Tiffany Qatar Privacy Notice
Last Updated: January 09, 2024
Please click here to access the list of Tiffany & Co. retail affiliates, as referenced in this Global Privacy Notice.
We at Tiffany and Company, along with our subsidiaries and affiliates (collectively, the “Tiffany Group”), respect your concerns about privacy. References in this Global Privacy Notice to “we”, “us”, “our”, “Tiffany” and “Tiffany & Co.” are references to the entity responsible for the processing of your personal information listed here, which generally is the entity that obtains your personal information. This Global Privacy Notice describes the types of personal information we collect about our consumers, how we use the information, with whom we share it and the choices available to our consumers regarding our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.
Our privacy practices may vary among the countries/regions in which we operate to reflect local practices and legal requirements. You can view certain country/region-specific information below:
Americas Asia/Pacific Europe
United States Japan United Kingdom
Canada (English) China Austria
Canada (Francais) Hong Kong/Macau Belgium
Chile Malaysia (Bahasa Melayu) Sweden
Dominican Republic Malaysia (English) France
Kingdom of Saudi Arabia Netherlands(Nederlands)
This Global Privacy Notice applies to the personal information we obtain via your transactions and interactions with Tiffany, including through your use of Tiffany websites, mobile applications, social media pages and other platforms that reference this Privacy Notice (“Online Channels”); your visits to our stores, including when you complete our customer information collection cards, and when you connect with us via telephone, at our events and through surveys (“Offline Channels”); and through our third-party sources, including advertising and social media networks (collectively, the “Channels”). This Global Privacy Notice does not govern the collection or use of the information you provide in connection with a Tiffany credit card account where such offering is available. We notify our credit card account holders of our privacy practices annually, or as otherwise required by law. If you are a credit card account holder, you annually receive our Privacy Notice to Tiffany & Co. Credit Card Account Holders by mail. The information you provide in connection with your Tiffany credit card account is managed solely pursuant to that notice.
Information We Obtain
We collect personal information about you through various Channels as described above. The types of personal information we collect include:
· contact information (such as name, postal address, email address, and mobile or other telephone number);
· username and password;
· payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
· client care information (such as client service inquiries, comments, and repair history);
· photographs, comments and other content you provide;
· information regarding your personal or professional interests, date of birth, demographics, and experiences with our products and contact preferences;
· information you submit in connection with a career opportunity at Tiffany, such as contact details, information in your résumé (including work history, education and language skills) and details about your current employment;
· purchase and transaction information;
· contact information you provide about friends or other people you would like us to contact;
· location data (such as data derived from your IP address, country/region and/or zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
· information you provide to us through the automated virtual assistant and live chat features on our Online Channels;
· clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies (see our Cookie Policy);
· video information, including CCTV footage collected in stores;
· recordings of calls and information you provide us through Tiffany’s contact center;
· information we may obtain from our third-party service providers; and
· other personal information we obtain through our Channels.
Collection with Cookies and Other Technologies
We use cookies, web beacons (including pixels and tags), web server logs and other technologies that collect certain information about you by automated means through our Online Channels, including when you visit our websites, interact with our emails, use our apps, or interact with Tiffany-related ads, content, tools, widgets or plug-ins. You can learn more about these technologies and how to manage your preferences by visiting our Cookie Policy.
The providers of third-party apps, tools, widgets and plug-ins on our Online Channels, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, Tiffany is not responsible for these providers’ information practices.
How We Use The Information We Obtain
We use the personal information we obtain as described in this policy and rely on following legal bases to do so as described further below:
· our legitimate purpose;
· compliance with a legal obligation or a court order; or
· your consent to the processing, which you can revoke at any time.
We use the information we obtain on the basis of our legitimate purpose, which we can describe further upon request, including to:
· operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analysing our products and customer base; performing data analytics; and performing accounting, auditing and other internal functions);
· provide customer support services through the automated virtual assistant and live chat features on our Online Channels and maintain transcripts of chat communications;
· reduce credit risk and manage collections;
· verify your identity;
· send you promotional materials and other communications including thank you notes, special occasion reminders and other communications from sales professionals with whom you’ve engaged (only if we receive your prior explicit consent for the same);
· communicate with you via email, postal mail, phone and other means about, and to administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research;
· protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;
· provide customer support services through Tiffany’s contact center and maintain recordings of the calls for quality control, training purposes and dispute resolution purposes (on the basis of your prior consent for the same);
· comply with and enforce relevant industry standards, contractual obligations and our policies;
· respond to your inquiries
· transact with you and provide various products and services to you;
· process and fulfil orders in connection with our products and services and keep you informed about the status of your order;
· manage career opportunities, including for recruitment purposes, employee on-boarding and other Human Resources purposes;
· provide client support (including repairs, alterations, cleaning and other services); and
· create and manage your account with Tiffany.
In addition, we process your personal information to comply with and enforce applicable legal requirements to which we are subject or to implement an order from a competent court.
We also use the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.
Sensitive personal information, which is information related to racial origin, children, health, physical or psychological status, religious beliefs, marital relationship and criminal offences shall only be processed if we receive your explicit consent to such processing unless otherwise defined under applicable laws.
Use of Cookies and Other Technologies
Where we have obtained your consent to the extent required by applicable law, we use information collected through cookies, web beacons (including pixels and tags), web server logs and other automated means for the purposes described in our Cookie Policy.
We also use third-party analytics services on our Online Channels, such as those of Google Analytics and Adobe Experience Cloud, TikTok and Meta, which use cookies and similar technologies to collect data (such as IP address and other behavioral and technical data attributes) to evaluate use of and interaction with our Online Channels. To the extent required by applicable law, we will obtain your consent before using cookies for analytics purposes. To learn more about these analytics services and how to opt out (if the service offers the opportunity to do so), please visit the relevant websites listed here:
· Google Analytics: http://www.google.com/analytics/learn/privacy.html
· Adobe Experience Cloud: http://www.adobe.com/privacy/analytics.html#1
· TikTok: https://www.tiktok.com/legal/page/row/privacy-policy/en
· Meta: http://www.aboutads.info/choices
We also use a third-party session replay service provided by Contentsquare that records users’ interactions with our Online Channels, including users’ clicks, mouse movements and scrolls. To learn more about Contentsquare, please visit https://contentsquare.com/services-privacy-policy/ and https://contentsquare.com/privacy-center/general-privacy-statement/.
Interest-Based Advertising
When you use our Online Channels, both we and certain third parties (such as our advertising networks, digital advertising partners and social media platforms) collect information about your online activities, over time and across third-party websites (such as on websites that serve our ads). We may use such information to provide you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. You may see certain ads on other websites because we engage third-party ad buying networks (such as Facebook, Rubicon and Twitter).
Through such buying networks, we can target our messaging to users through demographic, interest-based and contextual means. The information our ad networks may collect on our behalf includes data about your visits to websites that serve Tiffany advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in these ad networks. This process helps us track the effectiveness of our marketing efforts. To learn how to opt out of this ad network interest-based advertising, click here. To the extent required by applicable law, we will obtain your consent before using your information for interest-based advertising.
Our Cookie Policy provides details about the purposes of this data collection via cookies and other technologies and how to exercise your choices (such as changing your cookie preferences).
Information We Share
We may share the categories of personal information we obtain about you (as described above) with the categories of third parties third parties listed in this section. We do not disclose personal information we collect about you, except as described in this Global Privacy Notice. We share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfil orders, and provide web hosting, fraud prevention, analytics, session replay, and marketing services. We also share your personal information within the Tiffany Group worldwide for the purposes described in this Global Privacy Notice.
In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer (or contemplate the sale or transfer of) all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
How Long We Retain Personal Information
To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed (1) for the purposes for which we obtained it, in accordance with the terms of this Global Privacy Notice, which generally means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us; or (2) to take into account applicable statute of limitation periods and comply with mandatory applicable laws. As described in the “Your Rights and Choices” section of this Global Privacy Notice, to the extent provided by the law of your jurisdiction, you may request that we delete your information or restrict the processing of such information by contacting us as indicated below.
Your Rights and Choices
We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you. To update your preferences, ask us at any time to remove your information from our mailing lists, exercise your rights or submit a request, please contact us as indicated in the How to Contact Us section of this Global Privacy Notice. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails.
Subject to applicable law, you have the following rights:
· the right to protection and lawful processing;
· the right to withdraw consent;
· the right to object to processing in certain circumstances;
· the right to request correction;
· the right to be notified of processing;
· the right to be notified of inaccurate disclosure; and
· the right to access your personal information; and
· the right to lodge a complaint with a supervisory authority.
You can read a more detailed description about those rights below.
Right to protection and lawful processing
You have the right to have your personal information protected and lawfully processed. Tiffany has responsibility for processing your data in compliance with the applicable laws.
Right to withdraw consent
Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.
Right to object to processing in certain circumstances
You have the right to object, on grounds relating to your particular situation. You may make such a request
in relation to some or all of the personal information Tiffany holds on you or process about you for a specific purpose.
Right to erasure
Subject to applicable law, you can at any time ask us to delete some or all of your personal information.
Right to request correction
You have a right to obtain, without undue delay, the rectification of inaccurate personal information concerning you.
Right to be notified of processing
You have the right to be informed about the collection and use of your personal information upon request.
Right to be notified of inaccurate disclosure
You have the right to be notified when a third party has been given inaccurate information concerning your personal information.
Right to access personal information
You have the right to obtain a copy of the personal information we hold about you.
Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a supervisory or other relevant authority. In Qatar, the National Cyber Governance and Assurance Affairs is a supervisory authority that may be contacted by email (privacy@ncsa.gov.qa).
To exercise your rights, please contact us as indicated in the "How to Contact Us" section of this Privacy Notice. You also may write to the relevant Tiffany entity for your jurisdiction via the contact details listed here. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information or complying with your request. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request if we find it to be manifestly unfounded or excessive, or in case of an access request, in order to provide you with additional copies of the personal information we maintain about you.
When you use our Online Channels, both we and certain third parties (such as our advertising networks, digital advertising partners and social media platforms) may collect personal information about your online activities, over time and across third-party websites. Certain web browsers allow you to instruct your browser to send Do Not Track (“DNT”) signals to websites you visit, informing those sites that you do not want your online activities to be tracked. While our Online Channels are not designed to respond to all types of DNT signals or similar mechanisms from browsers as there is no common, industry-accepted standard for doing so, when we recognize a relevant DNT signal, we aim to suppress the third-party tags that are used to recognize your computer once you navigate away from our site and which are used to present you with Tiffany advertisements. In our Cookie Policy, we provide information about how you can manage your cookie preferences and the choices you can make in connection with the personal information we collect about you through automated means. To learn more about managing your preferences in relation to the data we collect on an automated basis, please visit our Cookie Policy.
Data Transfers
We transfer the personal information we collect about you to countries outside of the country/region in which the information originally was collected, including the jurisdictions in which our affiliates and service providers operate. Such countries including the United States of America and France. The service providers we use in these countries may provide the following services: hosting software and services, enterprise data hub, analytics solutions, data and analytics, client surveying, personalization and data services, email operations and database management, and email deployment and analytics. These countries may not have the same data protection laws as the country/region in which you initially provided the information. When we transfer your information to other countries, we will implement appropriate safeguards, such as encryption, data aggregation, security systems that demonstrate robust security controls to address unauthorised third-party access to data, system and assets, and limited access to authorised individuals only, to help ensure that we protect that information as described in this Global Privacy Notice.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. In this regard we use encryption, data aggregation, security systems that demonstrate robust security controls to address unauthorised third-party access to data, system and assets, access is limited to authorised individuals only.
Children’s Personal Information
Our Online Channels are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of 18 (or other relevant age, as applicable pursuant to relevant law) through our websites and apps. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe that a child under such age may have provided us with personal information, please contact us as specified in the “How To Contact Us” section of this Global Privacy Notice.
Links To Non-Tiffany Sites and Services
For your convenience and information, our Online Channels may provide links to non- Tiffany sites, apps and services that may be operated by companies not affiliated with Tiffany. These companies may have their own privacy notices or policies, which we strongly suggest you review. Our products and services also may be made available to you through third-party platforms (such as providers of app stores) or through other third-party channels. We are not responsible for the privacy practices of any non-Tiffany sites, apps or services.
Updates To Our Global Privacy Notice
This Global Privacy Notice (including any addenda) may be updated periodically to reflect changes in our personal information practices. For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of the Notice when it was most recently updated.
How To Contact Us
You can update your preferences, submit a request or ask us questions about this Global Privacy Policy by emailing us at privacy@Tiffany.com. You also may write to:
Data Protection Officer
c/o Legal Department
Tiffany & Co.
200 Fifth Avenue
New York, NY 10010