Crafted from precious materials, diamond, gemstone and pearl jewelry requires special care and attention. Dating back to the mid-19th century, Tiffany’s legacy of discovering and acquiring rare gemstones played a major part in establishing the company as a world-renowned jeweler.
Diamond, gemstone and pearl jewelry needs to be treated with care. Even a diamond, the world’s hardest material, can be damaged under certain circumstances, and other gemstones are delicate. To prevent damage as much as possible, we recommend that you avoid exposing your diamond, gemstone and pearl jewelry to the following:
Gemstone Jewelry
NOTE: Delicate gemstones can be cleaned with a soft brush and mild soap and water solution.
Pearl Jewelry
We are delighted to offer cleaning and repair for most Tiffany products. Our services include:
We accept products for servicing at Tiffany stores.
Find Your Nearest Store
For other servicing questions, please contact CustomerRelations@Tiffany.com or call 800 464 5000.
To submit a repair request by mail, click below.
Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. Tiffany & Co. suggests that your ring receive periodic professional maintenance. Our trained staff will check the setting and give your jewelry a thorough cleaning.
Between professional cleanings, Tiffany & Co. recommends the occasional use of our jewelry cleaning kit or a non-abrasive cleaner for diamond jewelry. Jewelry with stones other than diamonds may need other care.
To clean your Tiffany diamond ring, use the Tiffany Jewelry Care Kit. Follow the warnings and instructions included. For delicate gemstones, use a soft brush with a solution of mild dish soap and lukewarm water. Rinse well and dry with a clean, soft cloth.
Certain basic precautions should be taken with all of your jewelry. However, some gemstones, as outlined in this section, require special care.
Take care to protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch when struck.
Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewelry.
Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. Tiffany & Co. cultured pearls are strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.
If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.
If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.
Tiffany & Co. offers a range of care services and resources to help you care for your most adored pieces.
Cleaning & Care services include:
It is important to properly store jewelry when traveling, moving or at home in between uses. Keep jewelry in a storage box away from the elements whenever possible and separated to prevent pieces from becoming tangled or disarranged.
Storing Jewelry at Home
If your jewelry is used frequently, avoid excessive exposure to air and store it in a tarnish-proof cloth, such as the flannel pouch provided with your Tiffany & Co. piece or a storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece.
Packing Jewelry When Traveling
It is important to keep jewelry organized and protected while traveling. When traveling with several pieces, we recommend storing items in a box or bag with separate compartments. This will protect jewelry from becoming tangled or disarranged. Make sure items are away from clothing to prevent snags. Wear or carry any valuable pieces with you in case your luggage is lost. View the Tiffany x GLOBE-TROTTER 9″ jewelry case for a secure and protective storage option.
Packing Jewelry for a Move
When moving, keep all items in their permanent storage location. If you are using a jewelry box, wrap and package individual pieces and place back in the box. Once all pieces have been protected and stored, secure your jewelry box with moving materials, like you would with any other piece of furniture. View the Tiffany leather jewelry case for a protective storage option.
